Our Webkinz Refund & Guarantee Policy

We guarantee any Webkinz purchase made to your complete satisfaction. You are the sole judge of satisfaction. Your entire purchase price, less shipping charges, will be cheerfully refunded if you are not completely satisfied with your purchase. Because the "secret code" pouch and pamphlet are integral to the value of Webkinz, returns for credit must include the UNATTACHED AND UNOPENED pouch and pamphlet bearing the secret code.